Yes! That's what we do and we are at your service! Contact us with your ideas and we will do everything in our power to make those dreams a reality!

Weather and conditions are unpredictable all year, this is an integral part of climbing and beyond our control. We reserve the right to change objectives and locations due to weather and conditions.

We always seem to have fun despite the weather and guests are often surprised when they have the Stawamus Chief to themselves, on a day that turned out to be not so bad after all. Keep in mind that Squamish's weather is often better than Vancouver's weather. Spillimacheen’s weather is also often better than Golden’s weather. The following is our policy on bad weather days:

Rock climbing days will continue rain or shine as alternate locations and objectives can be selected.

Guests who have a specific rock climbing objective eg. Climb the Chief will be offered a refund to a half-day single pitch rate and can go cragging for a half day in locations that stay dry, or cancel the day and receive the half-day refund.

Alpine objectives and venues can be modified to avoid poor weather and maximize the chance of successful summits. Alpine programs all continue rain or shine.

If for any reason your Plan A objective(s) are not possible we will have a Plan B and Plan C ready, but refunds will not be issued.

All our decisions are made with your safety in mind and all climbers everywhere in the world must be prepared to change plans at any time based on a wide variety of factors.

Your trip is not booked until you have paid. For more expensive trips booked well in advance we can do a 50% deposit with the remainder due 30 days before trip start.

Credit for guiding days must be used within one year of purchase.

Guides are often very busy during the summer months and it may be impossible to accommodate bookings made less than 2 weeks in advance. Please book early to avoid disappointment!

For alpine trips booking early is especially important due to the amount of planning generally required for these types of trips. Rock Solid Guide’s friendly staff will always do their best to accommodate last-minute bookings whenever possible.

Some programs require a certain number of participants in order to run. If you've signed up for a program that is under-subscribed you will be offered either to have the course run at an increased rate OR receive a full refund.

Yes absolutely. Rock Solid Guides do however require 30 days notice for rescheduling and any credit for guiding days must be used within one year of purchase. We also allow substitutions if you have a friend who would like to take your spot on a trip.

In order to book the best guides we make commitments to these guides early and therefore the following cancellation policy applies:

Cancellation 30 days or more prior to program start will receive a 50% refund. Cancellation less than 30 days prior to program start will not be eligible for a refund.

The caveat being that if you or Rock Solid Guides can find someone to replace you on the program then a full refund will apply. We will always do our best to work around unforeseen circumstances however this is not always possible. We strongly recommend purchasing trip cancellation insurance, especially for longer/more expensive trips.

If your guide becomes sick, injured or otherwise unavailable a replacement guide will be provided. If that is not possible you will be reimbursed 100% of the program fee.

Rock Solid Guides will provide all group equipment such as ropes, climbing hardware, first aid kit, rescue gear, and emergency communication devices.

We will provide you with technical climbing equipment eg. rock shoes, chalk bag, harness, belay device, crampons, ice axe and helmet for your day(s) of climbing. However, if you have your own equipment we strongly encourage you to use your own gear, as long as your gear is in good condition there is safety in familiarity. Especially if you have your own rock shoes which likely fit better than a rental pair would. Guests travelling from overseas often prefer to borrow one of our helmets rather than travelling with a bulky breakable item in their luggage.

Guests are responsible for providing all other personal equipment, this is entirely program dependent and can include but is not limited to: boots, tent, sleeping bag, sleeping pad, adequate clothing, backpack, headlamp etc. Rock Solid Guides can assist with organizing gear rental for your program should you require it, and we are always happy to provide info regarding where to purchase quality equipment, and what to purchase.

Equipment needs for your specific program will be outlined very clearly by Rock Solid Guides once your program is booked.

For helpful info on typical gear requirements for different types of trips check out the ACMG's gear list page at:

http://www.acmg.ca/03public/resources/gearlist.asp

For large groups we are sometimes unable to provide climbing gear to everyone, large groups may be required to rent their own gear in advance. We are happy to help arrange rentals.

Typically for a day of climbing near Squamish or Golden there are no additional fees. For climbs further afield guests are responsible for all required transportation costs and accommodation costs for themselves AND their guide(s). These include but are not limited to: fuel, hut fees, gondola fees, helicopter fees, camping fees, hostels, etc. Unless said costs are included, as in the Bugaboo Spires package.

The only thing we guarantee is our commitment to your safety and our commitment to making your time with us as amazing as possible.

But we cannot guarantee your safety, we cannot guarantee that you will have a good time and we cannot guarantee that you will climb the route or mountain that you want to.

There are an incredible array of reasons why you may not get to do the climb you want, and many of these factors are beyond our control. Here are just a few: full parking lots, wildlife closures, weather, glacier conditions, group fitness, alpine hazards, vehicle breakdowns, blowdowns or overgrown trails, avalanche conditions, flooded river crossings, crowds, bridge washouts, routefinding… and the list goes on and on.

Of course guides are able to anticipate and deal with many of the above factors giving you the best chance of success possible! Climbing anything is never guaranteed but it is the journey and the friends made along the way not the summits which make climbing such an incredible sport.

A female guide will be booked for all women’s programs; however, you should know that guides are human, sometimes we get injured or sick at the last minute, and many female guides have children. Any family emergency takes priority.

If for some reason the female guide booked for your program becomes unavailable, and no female replacements are available you will be offered your choice of a male guide or a 50% refund.

Please note that many of our male guides identify as feminists and have long histories of supporting women in the outdoors, we would never set you up with a mean or sexist or misogynistic guide!

Tipping is customary in Canada if you feel the service you’ve received is good to excellent. It is not mandatory but it is a nice way to show appreciation to your guide if you feel it is warranted.

100% of your tip goes directly to your guide, not Rock Solid, even if you’ve tipped through our online system.

Our office hours are flexible but are typically 5pm-9pm, 7days/week, we are usually out climbing during the day but will respond to your emails either by email or phone ASAP!