Frequently Asked Questions
For a full list of our terms and conditions CLICK HERE
I've always wanted to climb ______ or visit the _______ mountains can you take me there?
Yes! That's what we do and we are at your service! Contact us with your ideas and we will do everything in our power to make those dreams a reality!
What are your office hours? What is the best time to contact my guide?
Our office hours are flexible but are typically 5pm-9pm, 7days/week, we are usually out climbing during the day but will respond to your emails either by email or phone ASAP!
What happens if the weather is bad?
Weather is unpredictable and is an integral part of the game we play. We always seem to have fun despite the weather and clients are often surprised when they have the Stawamus Chief to themselves, on a day that turned out to be not so bad after all. Keep in mind that Squamish's weather is often better than Vancouver's weather. The following is our policy on bad weather days:
Guiding days where specific climbing objectives are to be met (eg. an ascent of The Chief) where the weather is terrible, you will be offered instead to do a half day rockclimbing in single pitch locations that stay dry AND have a refund to a single-pitch half-day rate Or take a 50% refund.
All personal training sessions will continue rain or shine. Instructional rock climbing days will continue rain or shine as venues can be selected where the rock overhangs enough to provide shelter and all topics can be taught in any weather. Alpine objectives and venues can be modified to avoid poor weather and maximize the chance of successful summits. Alpine programs all continue rain or shine.
What is your cancellation policy?
In order to book the best guides we make commitments to these guides early and therefore the following cancellation policy applies:
Cancellation 2 weeks or more prior to program start will receive a 90% refund. Cancellation 1-2 weeks prior to program start will receive a 50% refund.
Cancellation less than 1 week prior to program start will not be eligible for a refund. The caveat being that if you or Rock Solid Adventures can find someone to replace you on the program then a full refund will apply. We will always do our best to work around unforeseen circumstances however this is not always possible and for longer programs we do recommend purchasing trip cancellation insurance.
If guides become sick, injured or otherwise unavailable you will be reimbursed 100% of the program fee.
What equipment is provided and what do I need to bring?
Guides will provide all group equipment such as ropes, climbing hardware, first aid kit, rescue gear, and emergency communication devices.
Rock Solid Adventures will provide you with rock shoes, chalk bag, harness, belay device and helmet for your day(s) of climbing. However if you have your own equipment we strongly encourage you to use your own gear, especially if you have your own rock shoes which likely fit better than a rental pair would. Clients travelling from overseas often prefer to borrow one of our helmets rather than travelling with a bulky breakable item in their luggage.
Clients are responsible for providing all other personal climbing equipment, this is entirely program dependent and can include but is not limited to: boots, crampons, ice axe, tent, sleeping bag, sleeping pad, adequate clothing, and backpack. Rock Solid Adventures can assist with organizing gear rental for your program should you require it, and we are always happy to provide info regarding where to purchase quality equipment, and what to purchase.
Equipment needs for your specific program will be outlined very clearly by Rock Solid Adventures staff once your program is booked.
For helpful info on typical gear requirements for different types of trips check out the ACMG's gear list page at:
For large groups (>8 clients) we are sometimes unable to provide personal gear to everyone, large groups may be required to rent their own gear in advance.
Are there any other costs or fees?
Typically for a day of climbing in Squamish there are no additional fees. For climbs further afield clients are responsible for all required transportation costs and accommodation costs for themselves AND their guide(s). These include but are not limited to: fuel, hut fees, gondola fees, helicopter fees, camping fees, hostels, etc.
What is your booking policy?
Your trip is not booked until you have paid. Guides are often very busy during the summer months and it may be impossible to accommodate bookings made less than 2 weeks in advance. Please book early to avoid disappointment! For alpine trips booking early is especially important due to the amount of planning generally required for these types of trips. Rock Solid Adventures' friendly staff will always do their best to accommodate last minute bookings whenever possible.
Some programs require a certain number of participants in order to run. If you've signed up for a program that is under-subscribed you will be offered either to have the course run at an increased rate OR receive a full refund.
Do you do winter activities like ice climbing?
Yes we offer winter ice climbing trips in the Coast Range from Squamish and the Rockies from our base in Golden BC!