Terms and Conditions
All programs operate between May 1st and September 30th, credit for personal training sessions and guiding days must be used during these times and during the year in which the sessions/days were purchased unless special situations apply. Special situations will be at the discretion of Rock Solid Adventures.
All client's must read, understand and sign the waiver at the beginning of their program, this will be emailed to you for your review beforehand. All clients will also fill out a medical form and are required to disclose information on any condition which could impact their abilities during the program. Minors are required to fill out an acknowledgment of risk form and this must be signed by their parent or legal guardian.
Guides will provide all group equipment such as ropes, climbing hardware, first aid kit, rescue gear, and emergency communication devices.
Rock Solid Adventures will provide you with rock shoes, chalk bag, harness, belay device and helmet for your day(s) of climbing if need be. However if you have your own equipment we strongly encourage you to use your own gear, especially if you have your own rock shoes which likely fit better than a rental pair would. Clients travelling from overseas often prefer to borrow one of our helmets rather than travelling with a bulky breakable item in their luggage.
Clients are responsible for providing all other personal climbing equipment, this is entirely program dependent and can include but is not limited to: boots, crampons, ice axe, tent, sleeping bag, sleeping pad, adequate clothing, and backpack.
Clients are responsible for all required transportation costs and accommodation costs for themselves AND their guide(s). These include but are not limited to: gas, hut fees, gondola fees, helicopter fees, camping fees, hotels, etc.
All programs are subject to availability, programs often sell out so book early to avoid disappointment. Contact us if the program you want is sold out and we will put you on the waiting list and can potentially run more programs if there is sufficient interest.
Your trip is not booked until you have paid. Guides are often very busy during the summer months and it may be impossible to accommodate bookings made less than 2 weeks in advance. Please book early to avoid disappointment! For alpine trips booking early is especially important due to the amount of planning generally required for these types of trips. Rock Solid Adventures' friendly staff will always do their best to accommodate last minute bookings whenever possible.
Some programs require a certain number of participants in order to run. If you've signed up for a program that is under-subscribed you will be offered to either have the course run at an increased rate OR receive a full refund.
Weather is unpredictable and is an integral part of the game we play, we always seem to have fun despite the weather and clients are often surprised when they have the chief to themselves on a day that turned out to be not so bad after all. Keep in mind that Squamish's weather is often better than Vancouver's weather. The following is our policy on bad weather days:
Guiding days where specific climbing objectives are to be met (eg. an ascent of The Chief) where the weather is terrible, you will be offered instead to do a half day rockclimbing in single pitch locations that stay dry AND have a refund to a single-pitch half-day rate Or take a 50% refund.
All personal training sessions will continue rain or shine. Instructional rock climbing days will continue rain or shine as venues can be selected where the rock overhangs enough to provide shelter and all topics can be taught in any weather. Alpine objectives and venues can be modified to avoid poor weather and maximize the chance of successful summits, alpine programs all continue rain or shine.
Rock Solid Adventures reserves the right to refuse service to anyone for any reason at any time as long as they are in a safe location. Any kind of harassment, threats or violence towards guides, trainers, other clients, wildlife or the general public will not be tolerated.
These terms and conditions are subject to change without notice.